HOTEL AZUL BY ENCANTO, Playa del Carmen – Your ideal downtown stay
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Key details
Hotel Overview
5Th Ave Between 10Th And 12Th,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
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Transportation Tips
Transportation Options
Amenities
Thoughtful hotel amenities for a comfortable stay
General
- Wi-Fi
- Limited time reception
- Air conditioning in public areas
Dining
- Restaurant
Children
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Beach access
Room features
- In-room air conditioning
- In-room safe
- Mini-bar
Media
- Television
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Hotel Location
5Th Ave Between 10Th And 12Th,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
5Th Ave Between 10Th And 12Th,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Av. Benito Juárez
Los Fundadores Park
2300 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
2200 ft
Gallery
La Galeria de Playa Art Gallery
2300 ft
Beach
Kool Beach Club
3600 ft
Avenida entre 24 y 34 calles 5a
Caminarte
2300 ft
Beach
Mamita's Beach Club
3900 ft
Zona Arqueologica Playa del Carmen
4000 ft
Avenue With 14 Street 5a Downtown
Corazon de Mexico
3400 ft
Nearby
152 Calle Quinta Avenida
Quinta Avenida
200 ft
Mall
Quinta Alegria Shopping Mall
1400 ft
Museum
3D Museum of Wonders
1000 ft
Museum
Museo Frida Kahlo Playa Del Carmen
600 ft
Church
Nuestra Senora del Carmen Catholic Church
1100 ft
Night club
Coco Bongo
600 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
900 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
1000 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
1300 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
1400 ft
Aquarium
Aquarium Beach
500 ft
Beach
Playacar
1800 ft
Gallery
Riviera Art Gallery
1500 ft
5ta Avenida
Galeria de Arte 5ta Avenida
1600 ft
Shopping Area
Plaza Calle Corazon
300 ft
Night club
Mandala Playa del Carmen
300 ft
Night club
Salon Salsanera
300 ft
Casino
Grand Riviera Casino
800 ft
Night club
Blue Parrot
500 ft
Night club
Club 01
700 ft
Beach
INTI Beach
1600 ft
Playacrawl
100 ft
Restaurants
Kaxapa Factory
1000 ft
Calle 10 Norte and 15-20 Avenida
Don Sirloin
700 ft
Constitutyentes corner with Avenida 25
Senor Frog's Playa del Carmen
1800 ft
Calle Quinta Avenida Calle 22 Norte
La Patrona de Playa
600 ft
Mza 122 Calle 12 Norte 14 Lote 5
Yala Middle Eastern Cuisine
400 ft
10th Street Between 5th - 10th Avenue
Fish My Chips
600 ft
1a Avenida Norte B Colonia Centro
Distrito Gourmet Playa del Carmen
500 ft
5ta Avenida S/n Between Calles 12 And 14
Guest Reviews & Ratings
What Guests Are Saying?
64%
loved it & would return
6.4/10
Nice
Rooms
5.6
Location
7.4
Service
6.4
Dining
6.2
Kirk
United States,
March
2025
7.0/10
My stay at Hotel Azul was disappointing. the check-in experience was frustrating and the room quality fell short of expectations. The location was definitely a highlight, placing me in the heart of Playa del Carmen, but that couldn't make up for the poor service and lack of cleanliness.
Rooms
5.0
The room felt musty and cramped, with stained sheets and a filthy bathroom. it was hardly a welcoming space.
Service
5.0
The staff was rude and unhelpful, leaving me feeling disregarded throughout my stay. their assurances turned out to be misleading.
Location
5.0
The location was superb for nightlife, shopping, and dining. it made my evening excursions easy and enjoyable.
Dining
5.0
Breakfast options weren't appetizing, and I didn’t try other dining options on-site which likely contributed to my dissatisfaction.
Facilities
5.0
The pool area didn't appear clean, and the wi-fi was spotty. not ideal for a comfortable stay.
Robert
United States,
October
2024
6.2/10
I appreciate the fantastic location and the cleanliness of Hotel Azul By Encanto. However, the towels really need to be replaced, which took away from the experience. Overall, for the price, it’s a decent choice in Playa del Carmen if you don’t need something fancy.
Rooms
6.0
The room was fairly large with a decent bed and a fridge for snacks. However, it lacked some updates, showing its age.
Service
8.0
The staff was extremely nice, professional, and always eager to help with anything I needed during my stay.
Location
9.0
The hotel's location is perfect, just steps away from coffee shops and great restaurants like 100% Natural and Babe's.
Dining
7.0
While I didn’t dine in the hotel, there were excellent food options right nearby, including some notable spots across the street.
Facilities
5.0
The hotel’s cleanliness was impressive since staff were always mopping and tidying up, but the pool seemed small and less inviting.
Paul
United States,
October
2024
7.4/10
I had a frustrating experience at Hotel Azul By Encanto. The staff were unhelpful when we encountered issues with our room bookings, and the overall condition of the hotel left much to be desired. Its location is convenient, and the prices are cheap, but the discomforts overshadow the advantages.
Rooms
5.0
The room I stayed in was small and poorly maintained. There was a noticeable musty smell, and the bed was uncomfortable. I also noticed that the toilet clogged easily, which was quite inconvenient.
Service
5.0
The staff were not very helpful or accommodating when we faced issues with our booking. Their rudeness added to the frustration of our stay.
Location
5.0
The hotel is situated in a good location, which is a plus. It's close to various attractions, making it easy to venture out and explore all that Playa del Carmen has to offer.
Dining
5.0
The continental breakfast provided was just average, but I found better options nearby at a reasonable price. It's nice that water is provided for free, which is a small bonus.
Facilities
5.0
The pool looked nice in pictures, but I wouldn't have felt comfortable using it due to its condition. I was also disappointed that there was no air conditioning in my room.
Tommy
United States,
October
2024
7.4/10
I had a decent stay at Hotel Azul. the location is absolutely unbeatable, right near nightlife and eateries. However, I faced quite a few issues with the room. from the weak shower flow to the towel shortage.
Rooms
5.0
The room was okay for my needs, though the AC worked well. I struggled with the shower since the water hardly ran, wasting valuable time getting ready.
Service
5.0
The staff was generally friendly, but there were issues with towel replacements and confusion about beach club access that created some hassle during my stay.
Location
8.0
The location was fantastic. just two blocks from the beach and surrounded by great restaurants and nightlife.
Dining
5.0
I wasn't impressed with the breakfast provided. it didn't look appetizing at all, but I did find excellent dining just across the hotel.
Facilities
5.0
The pool area was visually appealing, but it felt a bit cold. I also found the overall cleanliness of the pool left something to be desired.
Sara
United States,
October
2024
7.4/10
My stay at Hotel Azul by Encanto was fantastic overall, thanks to the unbeatable location and friendly service, though the shower situation could definitely use some improvement. I loved how close everything was, especially the beach and all the great restaurants nearby. The pool area was beautiful but a bit chilly for my taste.
Rooms
7.0
The room was simple but had everything I needed, including good air conditioning and free wifi. I appreciated the daily cleaning and complimentary water provided.
Service
9.0
The staff, especially Maria at the front desk, were incredibly nice and always greeted me with a smile. I felt well taken care of throughout my stay.
Location
10.0
You can't beat the location on 5th Avenue; I was just steps from the beach, restaurants, and nightlife. It couldn’t be any more convenient for exploring Playa del Carmen.
Dining
9.0
While I didn't dine at the hotel, I found so many amazing restaurants nearby. Even small, lesser-known spots had fantastic food.
Facilities
8.0
The pool was clean and surrounded by beautiful tropical scenery, perfect for relaxing after a day out. The rooftop area was a nice place to workout or do yoga, though it could use a dedicated gym.
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